All orders are shipped as insured packages from Germany. We ship almost worldwide - deliveries to China and Russia are unfortunately not yet possible. Orders received by us before 11.30am Central European Time Monday to Friday will be shipped within the same working day, orders received by us after 11.30am Central European Time will be shipped the following working day. Please note that unexpected delays may occur for which ZAAZU is not responsible and over which ZAAZU has no control.
Most orders cannot be canceled after they have been confirmed in our shop. If a package cannot be delivered, the customer must pay for the proper return to ZAAZU and the original shipping costs. Please note that we accept no responsibility for orders deemed delivered or where unsuccessful delivery attempts have been made. A delivery to a Packstation or a parcel shop is not possible at the moment.
As soon as your order has been dispatched by us, you will receive an automatic dispatch confirmation by e-mail, which also contains your tracking number. This allows you to track your ZAAZU shipment at any time. If you have any further questions about your order, please contact our customer service.
We send shipments within Germany insured and free of charge. The shipping costs for our insured shipping outside of Germany vary, depending on the country to which we deliver. You can find a list of our delivery areas and shipping costs in the following table or before your final order in the check-out.
|Germany||free||1-3 days||€15||1 day||from €1|
|Austria||5€||2-5 days||€15||1 day||over €100|
|Switzerland||€10||3-7 days||€15||2-3 days||over €150|
|Rest of Europe||€10||5-7 days||€15||2-3 days||over 150€|
|International||-||€15||2-5 days||over 150€|
*Please note: No delivery to Russia and China at this time.
** All free shipping packages to Austria, Germany and Europe, except Switzerland, will be sent via standard shipping.
*1 day express shipping between working days (Mon-Fri) only. Express orders placed on Friday will be shipped the following Monday.
Duties and taxes
For international orders (deliveries outside the EU), import duties and taxes may apply once the order reaches its destination country. These potential additional fees will not be covered or reimbursed by ZAAZU.Since import duties and taxes vary from country to country, we recommend that you contact your local customs office for more information before ordering
All orders are shipped as insured packages from Austria. We (almost) send worldwide, currently excluding Russia and China. Orders received during Monday - Friday before 11.30 a.m. (Central European Time) are dispatched within the same business day and orders received after 11.30 a.m. (Central European Time) will be dispatched the following business day. Please note that unexpected delays may occur of which ZAAZU has no control over and is not responsible for.
Orders usually cannot be canceled after they have been confirmed through our website. If a package is undeliverable, the customer will be held responsible for any return and original shipping charges. Please note that we are not accountable for any orders that have been marked as delivered nor where delivery attempts have been made. We cannot ship to P.O Boxes as generally shipments require a signature on delivery.
You will receive an email with tracking details once your order has been dispatched. Please contact our customer service if you have any questions or concerns about your delivery order.
Shipping costs and delivery time
The shipping rates vary depending on the country we ship to. You can find your country in the list below or at the checkout:
|STANDARD COSTS||DELIVERY TIME||EXPRESS COSTS||DELIVERY TIME||FREE SHIPPING|
|Austria||€4||1-3 business days||€15||1-2 business days||Above €100|
|Germany||€5||2-5 business days||€15||1-2 business days||Above €100|
|Switzerland||-||-||€15||2-3 business days||Above €150|
|Rest of Europe||€10||5-7 business days||€15||2-3 business days||Above €150|
|International||-||-||€15||2-5 business days||Above €150|
*Please note: we currently do not ship to Russia & China.
*Free delivery for Austria, Germany & Rest of Europe is based on standard shipping.
*1-2 Day Express shipping between working days (Mon-Fri) only. Express orders placed on Fridays will be delivered on Mondays.
Duties and taxes
International orders (shipments outside the EU) may be subject to customs or import duties once the order reaches its destination country. Unfortunately, we do not cover the cost of import duties and taxes and therefore every buyer has to assume responsibility for these potential additional costs. As import duties and taxes vary from country to country, we recommend you to contact your local customs office for more information before placing an order..